FREQUENTLY ASKED QUESTIONS

A FEW THINGS WORTH KNOWING.

Everything you need to know before joining the darker side.

WHEN WILL MY ORDER SHIP?

Every Grave & Ember item is made to order. Most orders are produced within approximately 2–7 business days before shipping.

Shipping times vary by location and product. Once your order ships, you'll receive tracking information when available.

WILL MY ORDER ARRIVE BEFORE HALLOWEEN?

We recommend ordering early, especially during September and October. Because every piece is made to order, we cannot guarantee delivery by a particular date.

HOW DO I CHOOSE THE RIGHT SIZE?

Each apparel listing includes a size chart. Please review it before ordering, as sizing may vary between garments.

For an oversized fit, check the garment measurements rather than automatically sizing up.

CAN I RETURN OR EXCHANGE MY ORDER?

Because our products are made to order, we generally cannot accept returns or exchanges for incorrect sizes, color selections or changes of mind.

If your item arrives damaged, defective or incorrect, contact us within 30 days of delivery.

WHAT IF MY ORDER ARRIVES DAMAGED?

Email knock@graveandember.com with your order number, a description of the problem and clear photographs.

We'll review your request and arrange an appropriate replacement or refund for eligible claims.

CAN I CHANGE OR CANCEL MY ORDER?

Contact us immediately. Orders can enter production quickly, so changes and cancellations aren't guaranteed once production begins.

WHY DID ONLY PART OF MY ORDER ARRIVE?

Some items are produced at different facilities. If your order contains multiple products, they may ship separately and arrive on different days.

HOW DO I TRACK MY ORDER?

Once your order ships, we'll send a shipping confirmation email with tracking information when available.

HOW DO I CONTACT GRAVE & EMBER?

Send us an email at knock@graveandember.com. For order-related questions, please include your order number.

FOR THOSE WHO NEVER OUTGREW OCTOBER.

GRAVE & EMBER