TERMS OF SERVICE

Last updated: September 25, 2026

Welcome to Grave & Ember. These Terms of Service govern your use of graveandember.com and purchases made through our online store.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before purchasing.

1. ABOUT GRAVE & EMBER

Grave & Ember is an online lifestyle brand offering Halloween-inspired apparel, accessories and other merchandise.

Our products are made to order through third-party production and fulfillment partners.

For questions regarding these terms or your order, contact us at:

Email: knock@graveandember.com
Website: graveandember.com

Business name: [Insert your registered business name]
Business address: [Insert your business mailing address]
Customer service phone: [Insert your business phone number]

2. ONLINE STORE TERMS

By using our website, you agree to provide accurate and complete information when placing an order.

You may not use our products or website for unlawful purposes or engage in activities that interfere with the operation or security of our store.

We reserve the right to refuse or cancel orders involving suspected fraud, inaccurate information or other legitimate concerns, subject to applicable law.

3. PRODUCTS AND AVAILABILITY

Grave & Ember products are generally produced after an order is placed.

We make reasonable efforts to display product descriptions, photographs, colors and sizing accurately. However, colors may appear differently depending on your screen, and minor variations may occur during production.

Please review product descriptions and size charts before purchasing.

We may modify or discontinue products without prior notice.

4. PRICING AND PAYMENT

All prices are displayed in US dollars unless otherwise indicated.

Applicable taxes and shipping charges are calculated and displayed during checkout.

Payment must be completed before an order enters production.

We reserve the right to correct pricing or product information errors. If an error affects an order you have already placed, we will contact you and provide appropriate options, including cancellation and a refund.

5. ORDER PROCESSING

Most Grave & Ember products are made to order.

Production typically takes approximately 2–7 business days, although processing times may vary depending on the product, production facility and seasonal demand.

Production time does not include shipping time.

If we cannot ship within the promised timeframe, we will notify you and provide the cancellation and refund options required by applicable law.

6. SHIPPING AND DELIVERY

Shipping costs and available shipping methods are displayed at checkout.

Delivery estimates are not guaranteed arrival dates unless we expressly state otherwise.

Orders containing multiple products may be fulfilled at different facilities and arrive in separate shipments.

We recommend ordering early for holidays, special occasions and time-sensitive events.

For additional information, please review our Shipping & Returns policy.

7. RETURNS, REFUNDS AND EXCHANGES

Because our products are made to order, we generally do not accept returns or exchanges for incorrect sizes, color selections or changes of mind, except where required by applicable law.

If an item arrives damaged, defective or incorrect, please contact us within 30 days of delivery.

Include your order number, a description of the problem and clear photographs.

Eligible claims may qualify for a replacement or refund.

Nothing in these terms limits your rights under applicable consumer protection laws.

Please refer to our Shipping & Returns policy for further information.

8. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us immediately at knock@graveandember.com.

Because products can enter production shortly after purchase, changes and cancellations are not guaranteed once production has begun.

This restriction does not affect any cancellation or refund rights provided by applicable law.

9. INTELLECTUAL PROPERTY

Unless otherwise indicated, the Grave & Ember name, branding, original artwork, graphics, photographs, written content and website materials are owned by Grave & Ember or used with permission.

You may not reproduce, distribute, modify or commercially exploit our original content without prior written authorization.

Purchasing a product does not transfer ownership of the intellectual property associated with its design.

10. WEBSITE CONTENT

Our website may include historical information, folklore, creative storytelling and editorial content.

This material is provided for general interest and entertainment. We make reasonable efforts to maintain accurate information but do not guarantee that all content is complete or error-free.

We may update website content at any time.

11. THIRD-PARTY SERVICES

Our store uses third-party services, including Shopify for ecommerce and Printify for product fulfillment.

These services may process information necessary to complete payments, produce orders and arrange shipping.

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

For information about personal data, please review our Privacy Policy.

12. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Grave & Ember is not responsible for indirect, incidental or consequential losses arising from your use of our website or products.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or restricted, including applicable consumer rights.

13. CHANGES TO THESE TERMS

We may update these Terms of Service to reflect changes to our business, website or applicable requirements.

Updated terms will be published on this page with a revised effective date.

The terms applicable to an order are generally those in effect when the order is placed, subject to applicable law.

14. CONTACT INFORMATION

Questions about these Terms of Service may be directed to:

Grave & Ember
knock@graveandember.com
graveandember.com

[Insert registered business name, mailing address and customer service phone number]